STORE POLICY

Customer Care

It is within our very best interest that you are satisfied with your order. In the unfortunate case where you are unhappy with a product or service, a please get in touch with our Customer care team at info@occhioamore.co.uk for assistance. 

Wholesale Inquiries

For further information regarding wholesale enquiries, please get in touch at info@occhioamore.co.uk.

Privacy & Safety

 

WHAT TYPE OF INFORMATION DO YOU COLLECT?

WE RECEIVE, COLLECT AND STORE ANY INFORMATION YOU ENTER ON OUR WEBSITE OR PROVIDE US IN ANY OTHER WAY. IN ADDITION, WE COLLECT THE INTERNET PROTOCOL (IP) ADDRESS USED TO CONNECT YOUR COMPUTER TO THE INTERNET; LOGIN; E-MAIL ADDRESS; PASSWORD; COMPUTER AND CONNECTION INFORMATION AND PURCHASE HISTORY. WE MAY USE SOFTWARE TOOLS TO MEASURE AND COLLECT SESSION INFORMATION, INCLUDING PAGE RESPONSE TIMES, LENGTH OF VISITS TO CERTAIN PAGES, PAGE INTERACTION INFORMATION, AND METHODS USED TO BROWSE AWAY FROM THE PAGE. WE ALSO COLLECT PERSONALLY IDENTIFIABLE INFORMATION (INCLUDING NAME, EMAIL, PASSWORD, COMMUNICATIONS); PAYMENT DETAILS (INCLUDING CREDIT CARD INFORMATION), COMMENTS, FEEDBACK, PRODUCT REVIEWS, RECOMMENDATIONS, AND PERSONAL PROFILE.

HOW DO YOU COLLECT INFORMATION?

WHEN YOU CONDUCT A TRANSACTION ON OUR WEBSITE, AS PART OF THE PROCESS, WE COLLECT PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS. YOUR PERSONAL INFORMATION WILL BE USED FOR THE SPECIFIC REASONS STATED ABOVE ONLY.

WHY DO YOU COLLECT SUCH PERSONAL INFORMATION?

WE COLLECT SUCH NON-PERSONAL AND PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

1) TO PROVIDE AND OPERATE THE SERVICES;

2) TO PROVIDE OUR USERS WITH ONGOING CUSTOMER ASSISTANCE AND TECHNICAL SUPPORT;

3) TO BE ABLE TO CONTACT OUR VISITORS AND USERS WITH GENERAL OR PERSONALIZED SERVICE-RELATED NOTICES AND PROMOTIONAL MESSAGES;

4) TO CREATE AGGREGATED STATISTICAL DATA AND OTHER AGGREGATED AND/OR INFERRED NON-PERSONAL INFORMATION, WHICH WE OR OUR BUSINESS PARTNERS MAY USE TO PROVIDE AND IMPROVE OUR RESPECTIVE SERVICES;

TO COMPLY WITH ANY APPLICABLE LAWS AND REGULATIONS.

HOW DO YOU STORE, USE, SHARE AND DISCLOSE YOUR SITE VISITORS' PERSONAL INFORMATION?

OUR COMPANY IS HOSTED ON THE WIX.COM PLATFORM. WIX.COM PROVIDES US WITH THE ONLINE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU. YOUR DATA MAY BE STORED THROUGH WIX.COM’S DATA STORAGE, DATABASES AND THE GENERAL WIX.COM APPLICATIONS. THEY STORE YOUR DATA ON SECURE SERVERS BEHIND A FIREWALL.

ALL DIRECT PAYMENT GATEWAYS OFFERED BY WIX.COM AND USED BY OUR COMPANY ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS.

 

 

HOW DO YOU COMMUNICATE WITH YOUR SITE VISITORS?

WE MAY CONTACT YOU TO NOTIFY YOU REGARDING YOUR ACCOUNT, TO TROUBLESHOOT PROBLEMS WITH YOUR ACCOUNT, TO RESOLVE A DISPUTE, TO COLLECT FEES OR MONIES OWED, TO POLL YOUR OPINIONS THROUGH SURVEYS OR QUESTIONNAIRES, TO SEND UPDATES ABOUT OUR COMPANY, OR AS OTHERWISE NECESSARY TO CONTACT YOU TO ENFORCE OUR USER AGREEMENT, APPLICABLE NATIONAL LAWS, AND ANY AGREEMENT WE MAY HAVE WITH YOU. FOR THESE PURPOSES WE MAY CONTACT YOU VIA EMAIL, TELEPHONE, TEXT MESSAGES, AND POSTAL MAIL.

 

 

HOW CAN YOUR SITE VISITORS WITHDRAW THEIR CONSENT?

 

 

IF YOU DON’T WANT US TO PROCESS YOUR DATA ANYMORE, PLEASE CONTACT US AT [INFO@OCCHIOAMORE.CO.UK].

 

PRIVACY POLICY UPDATES

 

 

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT.

 

 

QUESTIONS AND YOUR CONTACT INFORMATION

 

IF YOU WOULD LIKE TO: ACCESS, CORRECT, AMEND OR DELETE ANY PERSONAL INFORMATION WE HAVE ABOUT YOU, YOU ARE INVITED TO CONTACT US AT [INFO@OCCHIOAMORE.CO.UK]

Terms & Conditions

 

ARTICLE 1 - DEFINITIONS

 

THE SUPPLIER: OCCHIO AMORE®  LONDON LTD

THE SITE: WWW.OCCHIOAMORE.CO.UK

THE TERMS AND CONDITIONS: THIS AGREEMENT

THE ORDER: AN ORDER PLACED BY A PERSON ON THE SITE

THE LOCATION: THE LOCATION OF THE TERMS AND CONDITIONS ON THE SITE, MORE SPECIFIC: HTTPS://WWW.OCCHIOAMORE.CO.UK/POLICIES

THE PRODUCTS: THE GOODS THAT ARE FOR SALE ON THE SITE

THE CLIENT: THE PERSON WHO ORDERS

THE CUSTOMER SERVICE: THIS SERVICE IS ACCESSIBLE VIA ALL THE CONTACT DETAILS ON INFO@OCCHIOAMORE.CO.UK

 

 

ARTICLE 2 - GENERAL

 

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL VISITORS OR USERS OF THE SITE. BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS THEY MAY BE MODIFIED BY US AT ANY TIME AND POSTED ON THIS WEBSITE. IN CASE OF CONTRADICTION OR SILENCE FROM THIS TERMS AND CONDITIONS THE BELGIAN LAW WILL BE APPLICABLE.

IN CASE ONE OF THE CONDITIONS IN THIS TERMS AND CONDITIONS WOULD BE ILLEGAL OR INVALID, THE OTHER CONDITIONS REMAIN APPLICABLE.

THE TERMS AND CONDITIONS WHICH ARE APPLICABLE ON THE ORDER ARE THE TERMS AND CONDITIONS WHICH WERE PUBLISHED AT THE TIME THAT THE ORDER WAS MADE. THEY WILL ANNUL ALL EARLIER OR LATER TERMS AND CONDITIONS. THE CUSTOMER IS ABLE TO DOWNLOAD THESE GENERAL TERMS AND CONDITIONS.

 

THE PRESENT GENERAL TERMS AND CONDITIONS GOVERN THE RIGHTS AND OBLIGATIONS OF THE PARTIES ARISING OUT OF THE ONLINE SALES OF PRODUCTS OFFERED ON SITES BELONGING TO OCCHIO AMORE®. OCCHIO AMORE PROVIDES ITS SERVICES FROM THE UK, HOWEVER WILL OUTSOURCE & SHIP PRODUCTS FROM A LIST OF GLOBAL SUPPLIERS. THE CONTRACT BETWEEN THE PARTIES WILL BE DEEMED TO BE PERFORMED IN THE UK, DISPATCHING TO DIFFERENT COUNTRIES FROM GLOBAL SUPPLIERS.

THESE GENERAL TERMS AND CONDITIONS APPLY TO ALL PRODUCTS SOLD VIA THE SITE. THEY MAY NOT BE VARIED WITHOUT OCCHIO AMORE’S EXPRESS PRIOR CONSENT IN WRITING.

THE TERMS AND CONDITIONS ARE WRITTEN IN ENGLISH. IN CASE THE CONTENT IS UNCLEAR THERE IS ALWAYS THE POSSIBILITY TO CONTACT THE CUSTOMER SERVICE.

 

 

ARTICLE 3 – CAPACITY IN LAW AND ACCEPTANCE

 

ANYONE WISHING TO BUY PRODUCTS FROM OCCHIO AMORE MUST HAVE CAPACITY TO ACT IN LAW. SHOULD ANYONE BE DECLARED WITHOUT CAPACITY, THEY MAY NOT BUY ANY PRODUCTS ON OCCHIO AMORE’S SITE AND SO ACQUIRE THE CAPACITY OF CUSTOMERS. THEY MUST THEN PURCHASE VIA THEIR LAWFUL REPRESENTATIVES. THESE LAWFUL REPRESENTATIVES WILL BE BOUND BY THE TERMS AND CONDITIONS.

THE CUSTOMER ACCEPTS THESE GENERAL TERMS AND CONDITIONS EXPRESSLY BY CLICKING ON A TICK OR PUTTING A CROSS AGAINST THE WORDS “I AGREE WITH THE TERMS & CONDITIONS”.  THE ORDER CAN UNDER NO CIRCUMSTANCES BE DEFINITIVE WITHOUT ACCEPTANCE OF THESE TERMS AND CONDITIONS, THE PRICE AND THE DESCRIPTIONS OF THE PRODUCT(S).

THE SUPPLIER CAN REFUSE EVERY ORDER IF THERE IS A SERIOUS ASSUMPTION OF ABUSE, ABUSE OF LAW OR BAD FAITH.

 

 

ARTICLE 4 - ANNULATION

 

OCCHIO AMORE CANNOT BE HELD LIABLE FOR PRODUCTS NOT BEING AVAILABLE. SHOULD ONE OR MORE PRODUCTS IN AN ORDER NOT BE AVAILABLE, OCCHIO AMORE WILL INFORM THE CUSTOMER VIA EMAIL OR IN WRITING THAT IT HAS CANCELLED HIS OR HER ORDER WHOLLY OR IN PART OR SPLIT IT.

SHOULD PRODUCTS BE FOUND TO BE UNAVAILABLE AND THE CUSTOMER IS INFORMED OF THIS BUT THEY HAVE ALREADY PAID FOR THEIR PRODUCTS, OCCHIO AMORE WILL ASK HIS OR HER BANK INFORMATION TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY, INFORMING THE CUSTOMER BY EMAIL ACCORDINGLY. HOW FAST THE REFUND IS ACTUALLY MADE DEPENDS ON HOW THE CUSTOMER CHOSE TO PAY WHEN MAKING THEIR PURCHASE. SHOULD THE CUSTOMER FIND THE REFUND IS TAKING AN ABNORMAL LENGTH OF TIME, THEY ARE ADVISED TO CONTACT THEIR BANK.

OCCHIO AMORE WILL ALSO CANCEL THE ORDER IF THE ADDRESS DETAILS ARE UNCLEAR, INCORRECT OR INSUFFICIENT TO SEND THE PRODUCTS, OCCHIO AMORE WILL INFORM THE CUSTOMER VIA EMAIL OR IN WRITING THAT IT HAS CANCELLED HIS OR HER ORDER. IF THE CUSTOMER HAS ALREADY PAID FOR THEIR PRODUCTS, OCCHIO AMORE WILL ASK HIS OR HER BANK INFORMATION TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY.

CUSTOMERS CAN ALSO CANCEL THEIR ORDER BY SENDING AN EMAIL TO: INFO@OCCHIOAMORE.CO.UK, ACCORDING IF THE PACKAGE HAS ALREADY BEEN SENT OR NOT, OCCHIO AMORE WILL CANCEL THE ORDER AND WILL ASK ITS BANK TO REFUND THE AMOUNT PAID FOR THE PRODUCTS IN QUESTION IMMEDIATELY, INFORMING THE CUSTOMER BY EMAIL ACCORDINGLY. HOW FAST THE REFUND IS ACTUALLY MADE DEPENDS ON HOW THE CUSTOMER CHOSE TO PAY WHEN MAKING THEIR PURCHASE. SHOULD THE CUSTOMER FIND THE REFUND IS TAKING AN ABNORMAL LENGTH OF TIME, THEY ARE ADVISED TO CONTACT THEIR BANK.

 

 

ARTICLE 5 – PRICES AND INVOICING

 

PRICES ARE THOSE AS SHOWN ON SITES AT THE MOMENT THE CUSTOMER PLACES THEIR ORDER.

PRICES STATED DURING THE PURCHASING PROCESS ARE EXPRESSED IN EUROS AND INCLUDE VAT AND ADMINISTRATIVE COSTS UNLESS EXPRESSLY STATED OTHERWISE.

PRODUCT AND SERVICE PRICES DO NOT INCLUDE TRANSPORT COSTS: THESE WILL BE CHARGED SEPARATELY, AND THE CUSTOMER MUST PAY THEM IN ADDITION TO THE PURCHASE PRICE. ANY DISCOUNT THE CUSTOMER IS ALLOWED WILL BE DEDUCTED FROM THE PRICE OF THE PRODUCTS, NOT FROM THE TRANSPORT COSTS.

OCCHIO AMORE RESERVES THE RIGHT TO VARY SELLING PRICES AND TRANSPORT COSTS AT ANY TIME, ALTHOUGH THE PRODUCTS PURCHASED AND COSTS WILL ALWAYS BE INVOICED AS STATED IN THE EMAIL WHICH CONFIRMS THE ORDER. THESE ARE THE PRICES THAT APPLY AT THE TIME OF PURCHASE, PROVIDED THE PRODUCTS WERE AVAILABLE.

THE CUSTOMER AGREES TO OCCHIO AMORE SENDING ITS INVOICES ELECTRONICALLY; BUT IF THE CUSTOMER WOULD LIKE A HARD COPY INVOICE, THEY CAN SIMPLY REQUEST ONE VIA INFO@OCCHIOAMORE.CO.UK

PRODUCTS WILL REMAIN OCCHIO AMORE’S PROPERTY UNTIL SUCH TIME AS THE CUSTOMER PAYS FOR THEM IN FULL, I.E. UNTIL THEY PAY THE PURCHASE PRICE AND COSTS IN FULL.

 

ARTICLE 6 – PAYMENT METHODS

 

PURCHASES CAN ONLY BE PAID FOR ONLINE, BY VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, PAYPAL. THE CUSTOMER'S BANK ACCOUNT WILL BE DEBITED ONCE THE PURCHASE HAS BEEN CONFIRMED, AND PAYMENT WILL NOT TAKE EFFECT UNTIL SUCH TIME AS THE CUSTOMER'S BANK HAS GIVEN ITS CONSENT TO OCCHIO AMORE. SHOULD THE CUSTOMER'S BANK REFUSE PAYMENT, THE ORDER WILL BE REFUSED AUTOMATICALLY.

THE CUSTOMER WARRANTS THEY ARE AUTHORIZED TO MAKE PAYMENTS BY ONE OF THE PAYMENT METHODS AS STATED ABOVE, AND THAT THERE ARE SUFFICIENT FUNDS IN THE BANK ACCOUNT LINKED TO THE CREDIT CARD TO COVER ALL THE COSTS ARISING OUT OF THE TRANSACTION, FAILING WHICH OCCHIO AMORE MAY REFUSE THE ORDER.

OCCHIO AMORE USES PAYPAL TO HANDLE PAYMENTS ONLINE. OCCHIO AMORE HAS NO ACCESS TO ITS CUSTOMERS' CONFIDENTIAL PAYMENT DETAILS, NOR DOES IT KEEP THEM.

OCCHIO AMORE RESERVES THE RIGHT TO REFUSE ANY ORDER FROM A CUSTOMER WITH WHOM IT IS IN DISPUTE OR WHO HAS BROUGHT A DISPUTE IN THE PAST. OCCHIO AMORE MAY ALSO REFUSE AN ORDER SHOULD THE CUSTOMER NOT HAVE PAID FOR A PREVIOUS ORDER, WHOLLY OR IN PART, WHERE THERE IS A SERIOUS ASSUMPTION OF ABUSE, ABUSE OF LAW OR BAD FAITH.

 

 

ARTICLE 7 – ORDERING PRODUCTS

 

PRODUCTS OCCHIO AMORE OFFERS ARE THOSE AS THEY APPEAR ON THE SITES AT THE TIME THE CUSTOMER IMPLEMENTS THEIR ORDER SUBJECT TO THOSE PRODUCTS BEING AVAILABLE.

EVERY ORDER CAN ONLY BE VALIDLY PLACED ON THE SITE.

OCCHIO AMORE AGREES TO MAKE EVERY EFFORT TO DELIVER ALL ORDERS AS SOON AS POSSIBLE.

ALL PRODUCTS OFFERED FOR SALE ON THE SITE ARE DESCRIBED IN GOOD FAITH AND AS CONSCIENTIOUSLY AND AS ACCURATELY AS IS POSSIBLE; BUT THE PHOTOGRAPHS ON THE WEBSITE ARE OF NO CONTRACTUAL VALUE WHATSOEVER. OCCHIO AMORE CANNOT ACCEPT ANY LIABILITY FOR ANY ERRORS WHICH MAY APPEAR IN THE DESCRIPTIONS OF THE PRODUCTS OR PHOTOGRAPHS, INCLUDING SLIGHT VARIATIONS IN COLOURS AND DIMENSIONS.

NOTWITHSTANDING ANY EVIDENCE THE CUSTOMER MAY HAVE IN WRITING, IT IS EXPRESSLY AGREED THAT DATA REGISTERED IN OCCHIO AMORE’S IT SYSTEMS, THOSE OF ITS HOSTING PARTNERS OR INTERNET PAYMENT PARTNERS ALONE SHALL CONSTITUTE EVIDENCE OF THE COMMUNICATIONS, THE CONTENT OF THE ORDERS AND THE ENTIRE TRANSACTIONS WHICH HAVE TAKEN PLACE BETWEEN THE PARTIES.

TO PLACE AN ORDER, THE CUSTOMER GOES TO THE HEADING OF THEIR CHOICE, CHOOSES THE SIZE THEY WISH TO RECEIVE AND THEN CLICK ON ‘ADD TO BASKET. THIS PUTS THE ARTICLE SELECTED IN THE ‘BASKET’. THE CUSTOMER CAN CORRECT THEIR ORDER AS LONG AS THEY ARE IN THE ‘BASKET’. IF THE CUSTOMER WISHES TO CONFIRM THEIR ORDER, THEY MUST SELECT A DELIVERY AND PAYMENT METHOD. THE TOTAL AMOUNT THAT MUST BE PAID IS STATED CLEARLY THROUGHOUT THE WHOLE OF THE BILLING PROCESS. ONCE THE PAYMENT PROCESS IS COMPLETED, THE ORDER IS NOW FINAL AND CANNOT NOW BE CHANGED. THIS IS UNLESS THE CUSTOMER EXPLICITLY ASKS TO CHANGE THE ORDER VIA E-MAIL OR WRITING, HIS OR HER REQUEST IS ACCEPTED BY OCCHIO AMORE AND THE ORDER HAS NOT BEEN SHIPPED OUT YET.

THE CUSTOMER WILL BE SENT AN INITIAL E-MAIL CONFIRMING THEIR ORDER ONCE THEY HAVE MADE THEIR PURCHASE IN ANY CASE. THEY WILL THEN GET A SECOND E-MAIL WHEN THEIR ORDER IS DISPATCHED.

 

 

ARTICLE 8 - DELIVERIES

 

WHEN CONFIRMING THEIR ORDER, THE CUSTOMER CAN CHOOSE DELIVERY TO A GIVEN ADDRESS (HOME, WORK, OR OTHER).

SHOULD THE CUSTOMER OPT FOR DELIVERY TO A GIVEN ADDRESS, OCCHIO AMORE WILL DO ITS BEST TO ENSURE THAT THAT ORDER IS DISPATCHED TO THAT ADDRESS WITHIN A FEW DAYS OF CONFIRMING THE ORDER. THE CARRIER WILL ATTEND THAT ADDRESS BETWEEN 08.00 AND 18.00 ON WORKING DAYS AND WILL HAND OVER THE PACKAGE(S) TO THE ADDRESSEE OR ANYONE ELSE PRESENT AT THAT ADDRESS. IF NO-ONE IS THERE, A MESSAGE WILL BE LEFT ON THE ADDRESS STATED WHICH CAN BE USED TO ASK FOR ANOTHER ATTEMPT TO DELIVER, EITHER TO THE SAME ADDRESS OR TO ONE OF THE COLLECTION POINTS.

SHOULD THE CUSTOMER FAIL TO ARRANGE FOR REDELIVERY WITHIN TWO WEEKS OF CONFIRMING THE ORDER, OR SHOULD THEY BE OUT WHEN THAT REDELIVERY IS MADE, THE ORDER WILL BE RETURNED TO OCCHIO AMORE AUTOMATICALLY, WHO WILL THEN CONTACT THE CUSTOMER TO ARRANGE FOR THE ORDER TO BE DELIVERED, IN WHICH CASE THE CUSTOMER WILL BE ASKED TO PAY ADDITIONAL DELIVERY COSTS.

PRODUCTS ORDERED WILL BE DELIVERED TO THE DELIVERY ADDRESS AS STATED BY THE CUSTOMER DURING THE ORDERING PROCESS AND THEN SUBJECT TO THE TERMS AND CONDITIONS DESCRIBED THEREIN.

OCCHIO AMORE RESERVES THE RIGHT TO SPLIT ORDERS INTO ONE OR MORE DELIVERIES AS PRODUCTS ARE AVAILABLE. EACH DELIVERY WILL BE ACCOMPANIED BY AN EMAIL NOTIFICATION. DELIVERIES WILL BE ACCOMPANIED BY A DELIVERY NOTE WHICH ALSO GIVES DETAILS OF THE GOODS DELIVERED.

SHOULD A DELIVERY GO MISSING DURING THE DELIVERY PROCESS, AND THE PROVISIONS OF THIS ARTICLE ARE COMPLIED WITH, OCCHIO AMORE WILL SEND A NEW SHIPMENT ENTIRELY AT ITS EXPENSE IF THE PRODUCT IS STILL AVAILABLE OR REFUND THE VALUE OF THE ORDER INCLUDING TRANSPORT COSTS. THE RISKS OF LOSS AND/OR DAMAGE PASS TO THE CUSTOMER ON DELIVERY.

 

 

ARTICLE 9 – RIGHT TO REVOKE AND RETURNS

 

​THE CUSTOMER MAY NOTIFY OCCHIO AMORE WITHIN 14 CALENDAR DAYS OF RECEIVING THE PRODUCT THAT THEY WISH TO EXERCISE THEIR RIGHT TO REVOKE WITHOUT BEING LIABLE TO PAY ANY DAMAGES ON THAT ACCOUNT AND WITHOUT HAVING TO GIVE ANY REASONS.

THE CUSTOMER HAS TO CANCEL THE COMPLETE ORDER OR A PART OF THE ORDER BY SENDING AN EMAIL TO INFO@OCCHIOAMORE.CO.UK AND INCLUDING THE FOLLOWING INFORMATION: ORDER NUMBER, DATE OF ORDER, SHIPPING ADDRESS & PRODUCTS (INCLUDING THE NAME, COLOR AND SIZE OF EACH ITEM) AND THEIR QUANTITY.

WHEN THE CUSTOMER REVOKES THE ORDER OR A PART FROM THE ORDER, THE ORDER HAS TO BE SENT BACK 7 DAYS AFTER INFORMING.

THE RIGHT TO REVOKE IN RESPECT OF PRODUCTS DELIVERED ONLY APPLIES PROVIDED THE PRODUCT IS ALSO SENT WITHIN 7 CALENDAR DAYS OF THE CUSTOMER NOTIFYING OCCHIO AMORE THAT THEY WISH TO REVOKE THEIR PURCHASE. OCCHIO AMORE WILL WAIT TO REFUND THE CUSTOMER UNTIL THE MOMENT OCCHIO AMORE RECEIVE LEGITIMATE PROOF THAT THE PRODUCT HAS BEEN SENT TO THE ADDRESS GIVEN BY INFO@OCCHIOAMORE.CO.UK OR WHEN THE PRODUCT ARRIVED AT THE ADDRESS GIVEN BY INFO@OCCHIOAMORE.CO.UK. THE PRODUCT REVOKED MUST BE SENT BACK AS NEW IN ITS ORIGINAL PACKAGING, IN PERFECT CONDITION AND ACCOMPANIED BY THE ORIGINAL SALES INVOICE (OF WHICH THE CUSTOMER RETAINS ONE COPY) AND A COMPLETED RETURN DOCUMENT. ANY RETURNS FOR WHICH THE SENDER CANNOT BE IDENTIFIED WILL BE REFUSED. 14 DAYS AFTER THE CUSTOMER RECEIVED THE ORDER, OCCHIO AMORE CAN NO LONGER ACCEPT MAILS FROM CUSTOMERS WHO WANT TO REVOKE THEIR ORDER.

THE CUSTOMER ACKNOWLEDGES THAT THEY ARE LIABLE FOR ANY POSTAGE COSTS BACK TO OUR FACILITIES.

THE CUSTOMER ACCEPTS RESPONSIBILITY FOR POSTAGE COSTS OF RETURNED ITEMS. THE COSTS AND RISKS INVOLVED IN RETURNS WILL BE BORNE BY THE CUSTOMER.

14 DAYS AFTER THE CUSTOMER REPORTED THE RETURN OF THE PRODUCT AND IF THE PRODUCTS HAVE ARRIVED AT THE ADDRESS GIVEN BY THE CUSTOMER CARE TEAM AT INFO@OCCHIOAMORE.CO.UK OR THE CUSTOMER CAN SEND PROVE THAT HE OR SHE HAS SENT THE PRODUCTS, THE PURCHASE PRICE, NOT INCLUDING THE SHIPPING COSTS, WILL BE REFUNDED. UNDER NO CIRCUMSTANCES CAN THE AMOUNT REPAID EVER EXCEED WHAT THE CUSTOMER ACTUALLY PAID.

SUCH REFUNDS WILL BE MADE AS FOLLOWS:

IF A CUSTOMER HAS PAID FOR THEIR ORDER BY CREDIT CARD, HAVING EXAMINED THE PRODUCTS RETURNED, THE CREDIT CARD THE CUSTOMER USED TO PAY FOR THE PRODUCTS RETURNED WILL BE CREDITED, LESS THE SUMS DUE OR THE SALES VOUCHERS OR DISCOUNTS USED TO PAY FOR THE ORDER OR THE RE-SHIPPING COSTS. THE CUSTOMER WILL BE REFUNDED IN ACCORDANCE WITH THE PROCEDURES AGREED WITH THE BANK WHICH ISSUED THE CARD. IF THE CUSTOMER PAID FOR THEIR ORDER BY SOME OTHER FORM OF PAYMENT, EXCEPT COUPONS AND VOUCHERS, THE REFUND WILL BE MADE BY BEING CREDITED TO THE BANK ACCOUNT NUMBER THEY STATED ON THE RETURN VOUCHER.

IF DISCOUNT COUPONS OR VOUCHERS ARE USED, THIS AMOUNT CAN NEVER BE REQUESTED BACK IN CURRENCY.

WHEN THE CUSTOMER PAID WITH A GIFT VOUCHER, THE ORDER WILL BE REFUND IN THE SAME WAY. THE GIFT VOUCHER IS FIRST UPGRADED AND THE REMAINING AMOUNT WILL BE REFUND BY BEING CREDITED TO THE BANK ACCOUNT NUMBER THEY STATED ON THE RETURN VOUCHER.

ANY CLAIMS FOR MISPRINTED/DAMAGED/DEFECTIVE ITEMS MUST BE SUBMITTED WITHIN THE 2 WEEKS AFTER THE PRODUCT HAS BEEN RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 2 WEEKS AFTER THE ESTIMATED DELIVERY DATE. CLAIMS DEEMED AN ERROR ON OUR PART ARE COVERED AT OUR EXPENSE.

IF YOU NOTICE AN ISSUE ON THE PRODUCTS OR ANYTHING ELSE ON THE ORDER, PLEASE SUBMIT A PROBLEM REPORT TO INFO@OCCHIOAMORE.CO.UK WITHIN THE FIRST 2 WEEK'S OF DELIVERY.

​OCCHIO AMORE DOES NOT ACCEPT RETURNS OF SEALED GOODS, SUCH AS BUT NOT LIMITED TO FACE MASKS, WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH OR HYGIENE REASONS. YOU HEREBY AGREE THAT ANY RETURNED ORDERS WITH FACE MASKS WON’T BE AVAILABLE FOR RESHIPPING AND WILL BE DISPOSED OF.

​THIS POLICY SHALL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE ENGLISH LANGUAGE, REGARDLESS OF ANY TRANSLATIONS MADE FOR ANY PURPOSE WHATSOEVER.

 

ARTICLE 10 – STATUTORY WARRANTY & COMPLAINTS PROCEDURE

 

OCCHIO AMORE WARRANTS THAT THE PRODUCTS OFFERED FOR SALE DO NOT SUFFER FROM ANY VISIBLE OR LATENT DEFECTS WHICH RENDER THE PRODUCT IMPOSSIBLE OR DANGEROUS TO USE.

THIS WARRANTY IS WITHOUT PREJUDICE TO THE STATUTORY RIGHTS THE CUSTOMER HAS UNDER THEIR NATIONAL LEGISLATION.

THE CUSTOMER IS GUARANTEED AGAINST ANY NON-COMPLIANCE WHICH EXISTS WHEN A PRODUCT IS DELIVERED AND WHICH MANIFESTS ITSELF WITHIN TWO YEARS OF BEING DELIVERED. THIS TWO-YEAR PERIOD WILL BE SUSPENDED FOR AS LONG AS IT TAKES TO REPAIR OR REPLACE THE PRODUCT OR SHOULD OCCHIO AMORE AND THE CUSTOMER BE INVOLVED IN NEGOTIATIONS WITH A VIEW TO SETTLING MATTERS AMICABLY.

CUSTOMERS MUST CONTACT CUSTOMER SERVICE SHOULD THEY WISH TO INVOKE THIS WARRANTY IMMEDIATELY, AND MUST NOTIFY OCCHIO AMORE OF THE NON-COMPLIANCE VIA CUSTOMER SERVICE IN WRITING IN ANY CASE WITHIN TWO WEEKS OF DISCOVERING THE DEFECT.

UNDER NO CIRCUMSTANCES DOES THE WARRANTY APPLY TO PRODUCTS WHICH ARE DAMAGED INTENTIONALLY OR BY THE CUSTOMER'S NEGLIGENCE; NOR DOES IT APPLY IF THE DAMAGE IS DUE TO INCORRECT USE OR WEARING OUT.

CUSTOMERS CAN CONTACT CUSTOMER SERVICE IF THEY HAVE ANY QUERIES AS TO THE WARRANTY.

IF THE CUSTOMER HAS A COMPLAINT, THEY CAN CONTACT CUSTOMER SERVICE. WE WILL MAKE EVERY EFFORT TO ANSWER ALL YOUR QUESTIONS AS SOON AS POSSIBLE.

PROVIDING THIS WARRANTY AND CUSTOMER SUPPORT IS IMPORTANT TO OCCHIO AMORE. THEREFORE, ALL ACTS THAT MAY NEGATIVELY AFFECT CUSTOMER SERVICE ARE FORBIDDEN, SUCH AS RESELLING THE PRODUCTS, RELABELING THE PRODUCTS OR EXPORTING THEM OUTSIDE THE EUROPEAN UNION FOR COMMERCIAL PURPOSES. THE PRODUCTS ARE SOLD FOR PRIVATE PURPOSES ONLY.

THE COSTS INCURRED BY OCCHIO AMORE FOR THE VERIFICATION OF COMPLIANCE OF PROHIBITION OF EXPORT FOR COMMERCIAL PURPOSES OUTSIDE OF THE EUROPEAN UNION WILL BE BORNE BY THE CUSTOMER IN CASE OF INFRINGEMENT. OCCHIO AMORE ALSO RESERVES THE RIGHT TO SUSPEND OR EVEN REFUSE A SALE IF THERE IS A PRIMA FACIE INDICATION THAT THE PROHIBITION IS NOT RESPECTED.

 

 

ARTICLE 12 – INTELLECTUAL PROPERTY RIGHTS

 

ALL ELEMENTS (REFERRED TO HEREINAFTER AS THE 'ELEMENTS'), INCLUDING TEXTS, THE DATABASE WITH ALL DATA PUBLISHED ON THE WEBSITE, THE LAYOUT AND GRAPHIC DESIGN OF THE WEB PAGES, THE SALES CATALOGUE, PHOTOS, IMAGES, VIDEO AND MUSIC ON THE SITE ARE PROTECTED BY COPYRIGHT, DATABASE RIGHTS, TRADEMARK RIGHTS, PATENT RIGHTS AND ALL OTHER FORMS OF INTELLECTUAL PROPERTY RIGHTS WORLDWIDE, AND THUS REMAIN THE EXCLUSIVE PROPERTY OF OCCHIO AMORE. THEY MAY NOT THEREFORE BE COPIED, PUBLISHED, IMITATED OR USED IN ANY OTHER WAY IN ANY FORM WHATSOEVER WITHOUT OCCHIO AMORE'S PRIOR CONSENT IN WRITING. SUCH CONSENT MUST BE OBTAINED IN WRITING, UNLESS OCCHIO AMORE ITSELF HAS MADE IT POSSIBLE TO SHARE CERTAIN ELEMENTS VIA SOCIAL NETWORKS, IN WHICH CASE CONSENT WILL BE LIMITED TO THE SPECIFIC ELEMENTS AND SOCIAL NETWORKS FOR WHICH OCCHIO AMORE HAS MADE IT POSSIBLE TO SHARE THEM. ANY INFRINGEMENTS OF THIS WILL BE PURSUED IN THE COURTS.

 

 

ARTICLE 13 - LIABILITY

 

OCCHIO AMORE CANNOT BE HELD LIABLE FOR ANY DAMAGE TO THE CUSTOMER'S SYSTEMS INCURRED THROUGH VISITING THE SITES INCLUDING BEING HACKED OR COMPUTER VIRUSES.

OCCHIO AMORE CANNOT BE HELD LIABLE FOR ANY ERRORS WHICH MAY BE IN PHOTOGRAPHS OR TEXT USED IN DESCRIBING PRODUCTS ON SITES.

OCCHIO AMORE CANNOT BE HELD LIABLE FOR NOT DELIVERING ORDERS BECAUSE PRODUCTS ARE OUT OF STOCK OR FOR REASONS BEYOND ITS CONTROL, INCLUDING CIRCUMSTANCES OF FORCE MAJEURE, INCLUDING DISTURBANCES OF OR SUSPENSION OF TRANSPORT, POST OR COMMUNICATIONS SERVICES, IN THE EVENT OF FLOOD OR FIRE, ACCIDENTS OR DAMAGE INHERENT IN USING THE NETWORK.

IN ANY CASES WHERE OCCHIO AMORE IS OR COULD BE HELD LIABLE, OCCHIO AMORE'S LIABILITY WILL BE LIMITED TO THE AMOUNT THE CUSTOMER ACTUALLY PAID FOR THE ORDER CONCERNED.

WHILST OCCHIO AMORE TRIES TO ENSURE THAT ALL DETAILS, DESCRIPTIONS AND PRICES WHICH APPEAR ON THE SITES ARE ACCURATE, ERRORS MAY OCCUR. IF OCCHIO AMORE DISCOVERS AN ERROR IN THE PRICE OF ANY PRODUCTS WHICH THE CUSTOMER HAS ORDERED OCCHIO AMORE WILL INFORM THE CUSTOMER OF THIS AS SOON AS POSSIBLE AND GIVE THE CUSTOMER THE OPTION OF CONFIRMING THE ORDER AT THE CORRECT PRICE OR CANCELLING IT. IF OCCHIO AMORE IS UNABLE TO CONTACT THE CUSTOMER THE ORDER WILL BE CANCELLED. IF THE CUSTOMER CANCELS AND HAS ALREADY PAID FOR THE PRODUCTS, THE CUSTOMER WILL RECEIVE A FULL REFUND.

 

 

ARTICLE 14 – DISPUTES AND GOVERNING LAW

 

AS FAR AS CONSUMERS ARE CONCERNED, THE STATUTORY REGULATIONS WILL BE FOLLOWED, IN ALL OTHER CASES THE COURTS OF THE DISTRICT OF ANTWERP WILL HAVE JURISDICTION OR, IF NECESSARY, THE ANTWERP COURT OF APPEAL.

THE AGREEMENT BETWEEN THE PARTIES IS GOVERNED BY UK LAW.

 

 

ARTICLE 15 – VARYING GENERAL TERMS AND CONDITIONS OF SALE AND NULLITY

 

OCCHIO AMORE MAY VARY THE PRESENT GENERAL TERMS AND CONDITIONS AT ANY TIME, INCLUDING TO COMPLY WITH ITS STATUTORY OBLIGATIONS. CHANGES NOTIFIED VIA THE WEBSITE WILL APPLY TO ALL SUBSEQUENT OFFERS AND ORDERS.

OCCHIO AMORE RESERVES THE RIGHT TO VARY THE DESIGN AND CONTENT OF ITS WEBSITE AT ANY TIME.

SHOULD ANY COURT DECISION RESULT IN ANY OF THE ARTICLE(S) OR PARAGRAPH(S) OF THE PRESENT GENERAL TERMS AND CONDITIONS BEING NULL AND VOID OR UNENFORCEABLE, THAT WILL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF THE OTHER ARTICLES AND PARAGRAPHS OF THE PRESENT GENERAL TERMS AND CONDITIONS OR THE AGREEMENT BETWEEN THE PARTIES.

 

 

ARTICLE 16 FEEDBACK

 

THE SELLER WELCOMES COMMENTS AND FEEDBACK. ALL FEEDBACK AND COMMENTS CAN BE SENT TO THE SELLER VIA MAIL TO INFO@OCCHIOAMORE.CO.UK.