SHIPPING / RETURNS

Please refer to the Terms & Conditions for complete & governing policy information. See extracts regarding Shipping Policy & Returns Policy below:

Shipping Policy

 

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available by contacting info@occhioamore.co.uk. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

The risk of: loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Occhio Amore will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

Wrong Address - If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and the customer will be liable for the cost of a reshipment.

If carrier tracking indicates that a Product was lost in transit, the Customer may make a written claim for replacement of the lost Product in compliance with Occhio Amore's Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to Occhio Amore's investigation and sole discretion.

Return & Exchange Policy

 

The customer may notify Occhio Amore within 14 calendar days of receiving the product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.

The customer has to cancel the complete order or a part of the order by sending an email to info@occhioamore.co.uk and including the following information: order number, date of order, shipping address & products (including the name, color and size of each item) and their quantity.

When the customer revokes the order or a part from the order, the order has to be sent back 7 days after informing.

Or customer care team will provide the correct returns address for the facility for the item(s) to be returned to. Failure to ship the item to the correct address, resulting in loss of item(s) will void the right of return.


The right to revoke in respect of products delivered only applies provided the product is also sent within 7 calendar days of the customer notifying Occhio Amore that they wish to revoke their purchase. Occhio Amore will wait to refund the customer until the moment Occhio Amore receive legitimate proof that the product has been sent to the address given by info@occhioamore.co.uk or when the product arrived at the address given by info@occhioamore.co.uk. The product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice (of which the customer retains one copy) and a completed return document. Any returns for which the sender cannot be identified will be refused. 14 days after the customer received the order, Occhio Amore can no longer accept mails from customers who want to revoke their order.

The customer acknowledges that they are liable for any postage costs back to our facilities.

The customer accepts responsibility for postage costs of returned items. The costs and risks involved in returns will be borne by the customer.

14 days after the customer reported the return of the product and if the products have arrived at the address given by the customer care team at info@occhioamore.co.uk or the customer can send prove that he or she has sent the products, the purchase price, not including the shipping costs, will be refunded. Under no circumstances can the amount repaid ever exceed what the customer actually paid.

Such refunds will be made as follows:

If a customer has paid for their order by credit card, having examined the products returned, the credit card the customer used to pay for the products returned will be credited, less the sums due or the sales vouchers or discounts used to pay for the order or the re-shipping costs. The customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the customer paid for their order by some other form of payment, except coupons and vouchers, the refund will be made by being credited to the bank account number they stated on the return voucher.

If discount coupons or vouchers are used, this amount can never be requested back in currency.

When the customer paid with a gift voucher, the order will be refund in the same way. The gift voucher is first upgraded and the remaining amount will be refund by being credited to the bank account number they stated on the return voucher.

Any claims for misprinted/damaged/defective items must be submitted within the 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report to info@occhioamore.co.uk within the first 2 week's of delivery.

Occhio Amore does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.